The design team at Mayker has hand-selected products in our shop that we have personally vetted and love. We work with the best manufacturers to ensure the design details, quality, safety, and sustainability will meet, if not exceed, your expectations.
As such, all furniture, art, and custom orders are non-refundable. You are shopping from a “small business” and we appreciate your understanding. That said, should your product(s) be missing or damaged, please familiarize yourself with the policies below. We want to ensure you are taken care of and that you are able to enjoy the best Mayker products in your home!
Damage and replacement policy
Policy for Damages or Incorrect Items for Freight Items
If you receive a freight item with a required signature, please inspect the packaging and open your package immediately (BEFORE SIGNING) to inspect the item. If the packaging or the item has obvious freight damage or is otherwise incorrect, refuse the shipment and mark the Bill of Lading packing slip as “damaged.” Please take clear photos of the damaged packaging and/or damaged item. If shipment is refused prior to inspection of the item, you may be subject to re-delivery fees.
After you refuse the shipment, please contact our team within 48 hours at firstname.lastname@example.org. Please be prepared with photos of the damage (we may ask for these to be sent to us via email). Once contacted, we will file your claim and ship you a replacement at no additional cost.
NOTE: If you sign for a signature-required freight shipment without reporting the damage, defect, or error, you are responsible for all such damages and your damage claim may be denied. All damage claims must also be received within 48 hours of your item's arrival. Damage claims reported after 48 hours of your item’s arrival may be declined.
NOTE: If you arrange to pick up your item from Mayker, you forfeit the right to claim any damage on your item with Mayker.
Policy for Damages or Incorrect for Parcel Items
If you receive a no signature required parcel item, please open your package and inspect immediately. Please keep all original packaging. If your item is damaged or incorrect, please take photos of the item and its packaging and report the damage to customer service at email@example.com. Please be prepared with photos and a detailed description of the damage. Clear photos of the damage are mandatory in order to process a damage claim. We cannot accept damaged returns without the original packaging, and damage claims reported after 48 hours of your item’s arrival may be declined. Damage claims will be denied if the item has been used or installed.
Policy for Missing or Incorrect Items for Parcel Items
In the rare occurrence that an item is missing or incorrect, please email us at cs@Mayker.com within 48 hours of delivery. We will investigate the situation and send a replacement item at our sole discretion. Mayker is not responsible for any misplaced or stolen packages. If your item is approved as an incorrect item, we will coordinate a return with you and ensure you receive the correct product. Please note: Incorrect item claims reported after 48 hours of your item’s arrival may be declined.